| | | PayPal Seller Protection | | Even with the best technology, sometimes things still go wrong. That's why we have PayPal Seller Protection to help protect your business. PayPal Seller Protection helps safeguard your eligible transactions from unauthorised payments, item not received claims and fraudulent transactions that are made through eBay, PayPal Invoicing and your own website. | | | Learn more about Seller Protection |  | | | | | | | | | How does Seller Protection protect your sales? | | If an eligible transaction results in an item-not-received claim, an unauthorised payment claim or a reversal of a fraudulent transaction - and you have proof of shipping and/or proof of delivery - PayPal will reimburse you the full amount (including shipping costs). It's that simple.
The process:- If a buyer files a claim, we'll place a temporary hold on the funds.
- We'll ask you to provide proof of shipment or proof of delivery and any other information we may request
- We'll remove the hold once we've confirmed the transaction's eligible
See what transactions are eligible for Seller Protection | | | | | | | | | | | To ensure that you are able to receive our emails, please add @mail.paypal.com to your safe senders list. For more information, please click here. | | | | |  | How do I know this is not a spoof email? Spoof or "phishing" emails tend to have generic greetings such as "Dear PayPal member". Emails from PayPal will always address you by your given surname and given name. More on phishing |  | | | |  |
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